IGT Terms & Conditions
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Fair Information Practices
Fair information

For use of any of igt services or online order system, please note the following:

      Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
      User is responsible for maintaining the confidentiality of his account.
      Type of currency accepted for all transactions will be AED.
      United Arab of Emirates is our country of domicile.
      Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
      We receive payments through our service partner using Cash On Delivery , Bonus , Visa and MasterCard .
      If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
      The cardholder must retain a copy of transaction records and Merchant policies and rules.
      Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers.
        These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in
        an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over,
        the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.


      There is no cash refund on Cards. Once your wallet is topped-up with cash, it can only be redeemed against delivery of water bottles.

      Other than the above, if there are applicable refunds against any purchase through www.igt.ae or web commerce system, it would be refunded to the original mode of payment.


      Cancelation request for your profile on igt.ae site can be placed through our contact (+971 4325 7777).

      Once the matter is investigated with the Sales Operation team of IGT, the cancelation process begins. Cancelation process can takes up to 3 working days.

      Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer.
        Please allow for up to 30 days for the refund transfer to be completed.


      IGT will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

      Delivery of products will be done within 48 working hours by IGT Sales team at the doorstep of the address provided within UAE.
        Subsequent home delivery will be made on a weekly basis. For delivery of products, the timelines will be vary depending on the size
        and value of the purchase and the status of orders can be tracked through our web commerce system.

      Multiple shipments/deliveries may result in multiple postings to the cardholder’s monthly statement.

      FREE delivery across the UAE.


      The wrong product was sent by the merchant.
      The product is defective.
      The product was damaged in shipping.
      The product is tampered.

Contacting Us

       If there are any questions regarding this terms & conditions, you may contact us using the information below.